The Employees’ Provident Fund Organization (EPFO) has introduced several reforms aimed at making its services faster, more transparent, and user-friendly. These steps are part of EPFO’s ongoing effort to provide smooth, secure, and efficient service to all its users.
Recently, EPFO has released multiple circulars to simplify processes such as KYC updates, correction of member details, and submission of transfer claims. New features have also been introduced, including automatic settlement of advance claims up to ₹1 lakh and a Centralized Pension Payment System (CPPS) to ease pension disbursal.
The auto-settlement limit for claims related to illness, housing, marriage, and education was raised to ₹1 lakh, resulting in 2.34 crore claims being processed automatically in FY 2024–25. From January 15, 2025, the transfer claim procedure has been simplified by eliminating the need for employer approval in most cases.
The process for correcting member profiles online has been streamlined using Aadhaar authentication, reducing reliance on employers and EPFO staff. Additionally, a new online de-linking option allows members to remove incorrect member IDs from their UANs, helping reduce complaint volumes.
New UAN allotments and activations can now be done via the UMANG app using Face Authentication Technology (FAT), allowing instant access to EPFO services like passbook viewing, KYC updates, and claim submissions.
To speed up online claims and reduce rejections, EPFO has eliminated the need to upload images of cheques or attested bank passbooks. Since April 2025, there is also no requirement for employer approval when updating bank account details with the UAN.
However, EPFO has warned members that some cyber cafes and fintech companies are charging excessive fees for services that are officially free. These operators often misuse EPFO’s online grievance portal, which any member can access independently and at no cost. EPFO cautions users against engaging third-party service providers, as this can risk personal and financial data security. These entities are not authorized by EPFO.
EPFO’s robust grievance redressal systems—EPFiGMS and CPGRAMS—ensure timely resolution of complaints. In FY 2024–25, over 16 lakh grievances were received through EPFiGMS and over 1.7 lakh through CPGRAMS, with 98% resolved on time.
EPFO urges all members, employers, and pensioners to use its official portal and UMANG app for free services like claims, transfers, KYC updates, and grievance submission. For assistance, users can contact EPFO helpdesks or Public Relations Officers (PROs) listed on www.epfindia.gov.in.
EPFO continues to support India’s workforce through reliable, technology-enabled social security services.