Madhya Pradesh CM Dr. Mohan Yadav urges innovation and efficiency in public service delivery, addressing pending grievances and taking strict action against negligent employees.

In a recent Cabinet meeting, CM Dr. Mohan Yadav emphasized the importance of improving work methodologies and fostering innovation within government departments to enhance service delivery. The CM stressed the need to complete citizens’ tasks on time and to a high standard. Under the CM Helpline initiative, districts and departments with the fewest complaints will be recognized, with zero-complaint districts receiving rewards.

Disciplinary Action Taken Against Government Employees for Negligence

During the review of the Samadhan Online grievance redressal system, CM Dr. Yadav took strict action against employees found guilty of negligence. Three officials were suspended, and 19 employees faced disciplinary action, including the withholding of increments for five government employees, and show-cause notices for six others. A departmental inquiry was also initiated against one employee for failing in their duties.

Recognition for Exceptional Performance in Grievance Resolution

During the meeting, CM Dr. Mohan Yadav congratulated several officers for their exemplary performance in resolving complaints through the CM Helpline. Notably, Raisen and Datia districts were recognized for their outstanding performance, while the Energy Department ranked first among state departments. Officers like Shri K.K. Dubey, Shri Venkatesh Nerkar, Dr. Nandita Nigam, and Shri Kamlesh Shukla were commended for achieving 100% resolution of CM Helpline complaints in September.

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Resolving Pending Cases and Ensuring Welfare Scheme Implementation

The Cabinet meeting reviewed various citizen complaints, including issues related to scholarships, nutrition grants, land compensation, and teacher attendance. Several cases were addressed, with penalties imposed for delays:

• In Anuppur, delays in nutrition grants led to disciplinary actions, including the suspension of the Gram Panchayat Secretary.

• In Rewa, laptop payments to an applicant were delayed, and similar cases were instructed to be resolved immediately.

• Dindori saw backward class scholarship payments ensured, with penalties for delays caused by portal issues.

• In Mandsaur, officials were penalized for delays in Pratibha Protsahan Yojana payments.

• In Maihar, Sanajana Patel’s Samagra ID was wrongly linked to another Aadhaar, leading to penalties for the government employees involved.

In Shivpuri, a mechanisation grant was reimbursed after a delay, and the responsible officers had their increments stopped. Ashoknagar saw the payment of ₹17.25 lakh in land compensation after five years, with punitive actions against the officer responsible.

Key Directives from CM Dr. Mohan Yadav

CM Dr. Yadav outlined crucial directives for improving governance and public service:

• Prompt resolution of citizen tasks is non-negotiable.

• Regular inspections of educational campuses and hostels by district collectors are mandatory to ensure facilities for students.

• Accountability must be enforced, with strict action against officials responsible for delays.

• Bank officials are also accountable to the public, and any negligence will lead to disciplinary measures.

• Welfare schemes must be implemented effectively, ensuring that no citizen’s application is pending.

• Fair price shops should only be shifted with the consent of local authorities, such as the Sarpanch or Councillor.

A Strong Focus on Accountability and Efficiency

CM Dr. Yadav’s emphasis on efficiency, accountability, and timely service delivery underscores the state government’s commitment to good governance and citizen welfare. By ensuring zero complaints and taking swift action against negligence, the government aims to set a new benchmark for public service in Madhya Pradesh.