Rajasthan CM Bhajanlal Sharma inspects 181 Helpline Centre, listens to citizens’ grievances, and instructs officials for prompt, transparent, and scientific resolution.

Chief Minister Bhajanlal Sharma once again visited the 181 Helpline Centre to personally review its operations and listen to citizens’ grievances. During his visit, the CM provided clear instructions for the swift and efficient resolution of complaints, emphasizing the importance of timely action.

The 181 Helpline has become a critical platform for public grievances in Rajasthan. CM Bhajanlal Sharma has been closely monitoring the centre, not only conducting inspections but also directly engaging with citizens through the helpline to understand their issues and ensure proper solutions.

On Friday, the CM visited the 181 Helpline Call Centre at the Secretariat’s Library Building. He conducted a detailed review of the complaints received, their resolution processes, and the efficiency of timely interventions.

Helpline as the Final Solution:

CM Bhajanlal Sharma stressed that every complaint registered on the 181 Helpline must be resolved promptly using a systematic and scientific approach. He emphasized that the helpline should serve as the ‘final destination’ for citizens, preventing them from unnecessary delays or repeated follow-ups.

During the inspection, the CM interacted with call centre employees and gathered insights about the nature of complaints, resolution speed, and feedback mechanisms. He noted that the government’s focus is not just to receive complaints but to ensure transparent, time-bound, and satisfactory resolutions. Through the 181 Helpline and public hearings, the government is strengthening its connection with citizens, building a strong foundation for good governance.

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Direct Engagement with Citizens:

Over the past three months, CM Bhajanlal Sharma has directly interacted with call centre users approximately four times. He instructed officials to maximize the use of technology and data analysis to address the root cause of issues, ensuring sustainable solutions. He made it clear that unnecessary delays or negligence in complaint handling would not be tolerated.

Regular Public Hearings:

The Chief Minister also reiterated his approach to public hearings. He holds regular hearings at his residence every 15 days, giving on-the-spot instructions to officers for resolving issues. Additionally, ministers have been directed to conduct daily public hearings at their residences or BJP offices, ensuring timely relief for citizens.

CM Bhajanlal Sharma’s proactive approach highlights the Rajasthan government’s commitment to responsive governance, citizen satisfaction, and effective public service delivery.