In CM Helpline 1905, the responsibility of the officers who do not solve the problems on time should be fixed. Show cause notices should be issued to officials at whose level more complaints are pending and strict action should also be taken in case of negligence. All the Heads of Departments shall ensure that all the dues of the employees are cleared within one month of their retirement. These instructions were given by CM DHAMI to the officials while reviewing the CM Helpline 1905 virtually from New Delhi on Wednesday.
CM DHAMI said that the government is a people’s government. It is our responsibility to solve people’s problems quickly. Expressing displeasure over the delay in resolving public grievances in the Revenue Department, Forest Department and Education Department, the Chief Minister directed that the explanation of the concerned officials should be sought in case of cases pending for a long time. He has directed all the District Magistrates that all the matters related to the Revenue Department should be monitored regularly. CM DHAMI has directed to find out the reasons for the areas where more complaints are being received and to plan ahead for proper redressal. He said that everyone should ensure that the problems that can be solved are solved at the level they can. The responsibility of those officers who are not solving the problems at their level should also be fixed if the complaint comes at a high level unnecessarily. The Chief Minister said that the officers who dispose of complaints quickly in the CM Helpline should also be honoured. On receiving more complaints related to drinking water, the Chief Minister said that effective efforts should be made to solve the drinking water problems. In view of the coming summer season also, all arrangements should be made for smooth supply of drinking water in the state. The Chief Minister has directed all the departments to dispose of the cases pending for more than 180 days by conducting special drives.
CM DHAMI listene d to the problems of 5 people on the CM Helpline and directed the officials to resolve them as soon as possible. Laxmi Devi of Uttarkashi said that her father was working in the education department and her mother gets pension after her father’s death. She is completely dependent on her mother, as per the order of the government, the applicant completed all the formalities to the District Education Officer to be made a nominee for the family pension and sent to the Additional Director Pauri for action, the case is pending at their level. The Chief Minister has directed the Education Department to resolve the problem of Lakshmi Devi within three days. Jagdamba Prasad Nautiyal of Rudraprayag said he had applied for medical bills but they were not paid in full by the education department. Even after informing the department, no action has been taken.
CM DHAMI directed the Education Department to investigate the matter and give a show-cause notice to the responsible officer. Bahadur Singh Bisht of Nainital said that after retiring from the horticulture department from the post of assistant development officer on 31 December 2023, he has not yet received 10 percent of GPF money. The Chief Minister directed the officials of the Horticulture and Finance Department that the remaining amount of the GPF of Bahadur Singh Bisht should be given to him soon. He said that it is the duty of the concerned departments to ensure that the employees get their rightful dues on time. Jagdish Karki of Bageshwar said that in the year 2019, he had taken a loan for a tent house under the Pradhan Mantri Gramodaya Yojana, but the subsidy has not been given by the Industries Department yet. The bank is constantly cutting the installment, due to which the problem is occurring. CM DHAMI has directed the District Magistrate Bageshwar to provide subsidy to Jagdish Karki within a week. Virat from Dehradun said that illegal mining and felling of trees by the land mafia is causing a lot of damage to nature, and no action is being taken by the authorities. They are also being threatened by land mafia.
The Chief Minister has directed the Forest Department to take prompt action in this matter and take action against those who threatened SSP Dehradun. The meeting was attended by Chief Secretary Radha Raturi, Additional Chief Secretary Anand Bardhan, Principal Secretary Justice Pradeep Pant, Principal Secretary L.F. Department of Information and Public Relations