Haryana CM Nayab Singh Saini orders swift resolution of drinking water complaints, strict action against officials, and launch of toll-free helpline.

Haryana drinking water complaints: Haryana Chief Minister Nayab Singh Saini has issued strict directions to ensure that all complaints related to drinking water supply are resolved in a swift, transparent, and accountable manner across the state.

Emphasizing the importance of uninterrupted access to clean drinking water, the Chief Minister stated that no grievance related to water supply should remain unresolved. He instructed officials at all levels to treat public complaints with urgency and ensure timely action without delay.

Transparent and Time-Bound Grievance Redressal System

Under the new directive, the state administration will strengthen its grievance redressal mechanism to make it more efficient and responsive. Authorities have been asked to adopt a time-bound approach so that citizens receive quick solutions to their drinking water complaints.

The government aims to improve monitoring systems and ensure that complaints are tracked until they are fully resolved.

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Strict Action Against Negligent Officials

CM Saini made it clear that negligence in addressing water-related complaints will not be tolerated. He directed that strict disciplinary action be taken against officials found responsible for delays or inefficiency in resolving public grievances.

This move is expected to improve accountability within the water supply administration and enhance public trust in government services.

Toll-Free Helpline to Be Introduced

To further simplify the complaint process, the Chief Minister has also instructed the launch of a dedicated toll-free helpline number for drinking water-related issues. This facility will allow citizens to easily register their complaints and receive timely updates on resolution status.

The helpline is expected to strengthen citizen engagement and ensure faster response from concerned departments.

Focus on Reliable Public Service Delivery

The initiative reflects the state government’s broader commitment to improving essential public services and ensuring that basic needs such as clean drinking water are met without disruption.

Officials have been directed to maintain high standards of efficiency and responsiveness, ensuring that the system works in the interest of the public.

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