Haryana CM Nayab Singh Saini orders time-bound resolution of CM Window complaints and appoints nodal officers for faster grievance redressal.

Haryana Chief Minister Nayab Singh Saini has directed officials to ensure the time-bound and priority-based resolution of public grievances received through the CM Window system across the state.

Chairing a review meeting with Deputy Commissioners from all districts, the Chief Minister emphasized the need for faster disposal of complaints and stronger administrative accountability.

Focus on Faster Grievance Redressal

During the review, CM Saini examined the status of pending complaints registered on the CM Window portal. He instructed officials to treat public grievances as a top priority and ensure that citizens receive timely relief without unnecessary delays.

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He stressed that effective grievance redressal is a key indicator of good governance and must be implemented with seriousness at every administrative level.

Appointment of District Nodal Officers

To improve monitoring and efficiency, the Chief Minister directed that nodal officers be appointed in every district to oversee CM Window complaints. These officers will be responsible for tracking progress, ensuring timely action, and coordinating between departments.

This step is expected to strengthen the grievance monitoring mechanism and improve transparency in the system.

Strict Warning Against Negligence

CM Nayab Singh Saini issued a strong warning to officials, stating that any negligence in handling CM Window complaints will not be tolerated. He made it clear that delays or lack of seriousness in resolving public issues would be dealt with strictly.

Citizen-Centric Governance Push

The Haryana government is working towards building a more responsive and citizen-centric administrative system. The CM Window platform plays a crucial role in connecting citizens directly with the government and ensuring quick resolution of their concerns.

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