The Haryana Right to Service Commission has ordered the Uttar Haryana Bijli Vitran Nigam (UHBVN)….
Chandigarh, July 8-
The Haryana Right to Service Commission has ordered the Uttar Haryana Bijli Vitran Nigam (UHBVN) in Sonipat to compensate consumer Radhey Sham with Rs. 5,000 from the Nigam’s funds. This penalty was imposed for causing unnecessary trouble to the consumer and making him visit the SDO office multiple times.
A spokesperson provided details about the case, stating that the complainant, Radhey Sham, had lodged a complaint with UHBVN, Sonipat, due to incorrect readings on his electricity meter. Upon investigation, it was found that the meter reader had not taken accurate for a long time. The corporation replaced the meter on January 28, 2023, and sent the old meter to the M&T Lab in Rohtak for examination, where it was found that the reading on the meter display was correct. However, CMRI did not retrieve the data from this meter at the M&T Lab in Rohtak.
Additionally, the same complaint was received on February 20, 2024, through CGRF under the name of Gaurav Mittal, son of Radhey Shyam. The electricity meter was sent to the manufacturing firm for data retrieval, where the data was provided on April 3, 2024, showing a reading of 35,435 kWh. It became clear that the reading of 75,435 kWh displayed on the meter was incorrect. Furthermore, the Consumer Grievances Redressal Forum (CGRF) decided on March 29, 2024, that the overhauling carried out by the SDO/respondent was in order.
Since the commission was not satisfied with the above response, a hearing was scheduled before the Chief Commissioner of the Commission, Sh. T.C. Gupta, for further investigation. When the matter came to the commission’s notice, the SDO sent the meter for inspection to the manufacturer after the laboratory’s examination report, after which the correct reading of the meter was revealed. The commission directed the SDO to rectify the consumer’s bill within the next 15 days, for which the bill amendment case should be sent to the CBO office.