Sanchar Saathi app to be pre-installed on all new smartphones in India; existing devices to receive app via software updates. DoT compliance mandatory within 120 days.
The Department of Telecommunications (DoT) has issued a new directive mandating all mobile handset manufacturers and importers to pre-install its official fraud-reporting application, Sanchar Saathi, on all devices intended for use in India. The directive, issued on November 28, 2025, requires compliance within 90 days.
Pre-Installation on New Devices
According to the DoT, every manufacturer and importer must ensure that the Sanchar Saathi app is readily visible and accessible to users during the initial device setup or first use. The directive emphasizes that the app’s functionalities must not be disabled or restricted, ensuring seamless access for users to report mobile-related frauds.
Major smartphone brands including Apple, Samsung, Google, Vivo, Oppo, and Xiaomi, which manufacture handsets in India, are covered under this mandate.
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Compliance for Already Manufactured Devices
For devices that have already been manufactured and are currently available in sales channels, manufacturers and importers are required to push the Sanchar Saathi app via software updates. While the directive is clear for devices in the supply chain, there is no explicit guidance yet for devices already in use by consumers.
All manufacturers and importers must submit compliance reports to the DoT within 120 days from the issuance date. Failure to comply will result in penalties under the Telecommunications Act 2023, Telecom Cyber Security Rules 2024, and other relevant regulations.
Key Features of Sanchar Saathi App
The Sanchar Saathi app is designed to combat mobile fraud and improve telecom security in India. Its main features include:
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IMEI Verification: Users can verify the authenticity of their mobile devices’ IMEI numbers and report suspicious misuse.
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Fraud Reporting: Subscribers can report fraudulent calls and messages.
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Lost Device Registration: The app enables users to register lost or stolen mobile phones, helping authorities track them.
Legal Implications
The DoT’s strict enforcement is backed by the Telecommunications Act 2023, which classifies tampering with a device’s IMEI number as a serious offense. Violators can face up to three years of imprisonment, fines of up to Rs 50 lakh, or both.
This move is part of the Indian government’s effort to strengthen telecom security and curb mobile-related fraud across the country.
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