Dr. Balbir Singh takes strict action at Mata Kaushalya Hospital after patient abuse incident. Employee suspended, investigation ordered immediately.
Punjab’s Health and Family Welfare Minister, Dr. Balbir Singh, has taken strict action against a hospital staff member involved in insensitive behavior towards patients at Mata Kaushalya Hospital in Patiala. The employee has been immediately suspended, with the minister warning that any form of patient abuse will not be tolerated under any circumstances in government hospitals.
What Happened?
A video went viral on social media showing a hospital staff member allegedly misbehaving with a female patient or attendant standing in line for a slip at Mata Kaushalya Hospital. Upon reviewing the video, Dr. Balbir Singh immediately ordered an investigation and personally visited the hospital at 9 a.m. to assess the situation.
“ਮਰੀਜ਼ਾਂ ਨਾਲ ਦੁਰਵਿਹਾਰ ਕਰਨ ਵਾਲਾ ਸਿਹਤ ਕਰਮਚਾਰੀ ਮੁਅੱਤਲ”
ਬੀਤੇ ਦਿਨ ਪਟਿਆਲਾ ਦੇ ਮਾਤਾ ਕੁਸ਼ੱਲਿਆ ਹਸਪਤਾਲ ਨਾਲ ਸੰਬੰਧਿਤ ਇੱਕ ਵੀਡੀਓ ਦੇ ਮੱਦੇਨਜ਼ਰ ਤੁਰੰਤ ਸੰਜ਼ੀਦਗੀ ਨਾਲ ਨੋਟਿਸ ਲੈਂਦਿਆਂ ਵਿਭਾਗ ਨੂੰ ਜਾਂਚ ਦੇ ਸਖ਼ਤ ਹੁਕਮ ਜਾਰੀ ਕੀਤੇ ਗਏ।ਅੱਜ ਖੁਦ ਹਸਪਤਾਲ ਪਹੁੰਚ ਕੇ ਮਰੀਜ਼ਾਂ ਨਾਲ ਗੱਲਬਾਤ ਕੀਤੀ, ਉਨ੍ਹਾਂ ਦੀਆਂ ਪਰੇਸ਼ਾਨੀਆਂ ਨੂੰ… pic.twitter.com/HuHDEP6oUy
— Dr Balbir Singh (@AAPbalbir) April 2, 2026
Surprise Inspection and Immediate Action
Immediate Suspension: The employee seen in the viral video has been suspended on the minister’s orders.
High-Level Investigation: A thorough investigation of the incident has been ordered, with a detailed report to follow.
Ground-Level Feedback: The minister also addressed complaints regarding long queues and mismanagement, directing hospital administration to improve operations.
During his visit, Dr. Balbir Singh toured the OPD and other wards, speaking directly with patients and their families to understand their concerns. He emphasized that patient abuse is absolutely unacceptable, and the government prioritizes both the health and dignity of its citizens.
Patient-Centered Policy and Future Directives
Dr. Balbir Singh reiterated that all government hospitals in Punjab will strictly follow the “Patient First” policy. His directives include:
- Ensuring every citizen receives respectful and high-quality medical care.
- Streamlining OPD and counters to prevent unnecessary delays or inconvenience.
- Strict disciplinary action without delay for any future negligence or misconduct.
The health minister added, “Our government aims to provide world-class healthcare facilities to every citizen. Any employee who replaces service with arrogance will have no place in the department. Staff must treat patients with respect and empathy.”
This swift action has sent a clear message across Punjab’s health department that the government is serious about quality healthcare and proper conduct in public hospitals.
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